Business Voice Solutions

VoIP Solutions and SIP Trunking

In today’s business communications, VoIP services and SIP trunking have become the new norm. While that’s great for your bottom line as new providers enter the market and bring costs down, it’s not so great when it comes to time efficiency. Your team may not have the time, industry knowledge, or connections to make sure you’re partnering with the right voice solutions provider—or providers—for your ongoing success.

 

CCT Telecomm is here to handle that burden. We save you the hassle of researching and balancing cost estimates and deliver the clarity and transparency you can expect from your internal team. CCT Telecomm neatly packages all of your VoIP phone services and SIP trunking options to provide you with critical information like project timelines, cost assessments, and scalability. When you partner with CCT Telecomm, we always make sure you have all the vital information before you ever make a decision.

 

Once you’ve made the right choice for your voice solution needs, we then work with you to implement your selected solution. The best part about our VoIP and SIP trunking solutions is that they enable rapid deployment, streamlined troubleshooting, and simplified monitoring. Plus, our VoIP phone services are optimized for a host of communication platforms, including: 

 

• IP-based phone systems
• Hosted phone services
• Legacy PBX systems

 

Whether you’re ready to replace an existing phone system or you want to maintain a legacy system, CCT Telecomm is here for you. As your voice solution, we work with your business to deliver the latest communication technology while staying on budget. To ensure your network has a reliable backbone, our experts also provide structured cabling services for your system.

SIP Trunk vs DID: What’s the Difference?

SIP trunking and direct inward dialing (DID) are both virtual phone technology, but which is the right solution for you? What you need to know is they’re not really competing technologies, but two parts of a whole. DIDs are virtual numbers assigned to phones, and SIP trunks are essentially virtual phone lines.

 

A DID number connects to a phone and allows it to be reached without operator assistance or the need to dial an extension. This virtual solution gives every employee’s phone a direct link to a number without the need for physical phone lines. For an office building with tens or hundreds of phones, this creates a simpler and more enjoyable call experience.

 

SIP trunks and DIDs shouldn’t be considered competing technologies because a DID can be used seamlessly with a SIP trunk. With the help of the SIP trunk, a DID number can connect to the internet. A typical call path when using a DID starts with the caller and then proceeds through the SIP trunk, internet, private branch exchange (PBX), and then the receiving phone. 

Common Uses of DID and SIP Trunks

The main benefit of using DID and SIP trunking over traditional phones is that it’s easier and more affordable to add phones and phone numbers. For growing organizations, these technologies are a great solution to scale telecom infrastructure. A few common uses for DID and SIP trunking include:

 

• Multidepartment Phones: Since a virtual number can be assigned to individual phones, it’s possible to give each department its own number. This makes it easier for customers to connect with the department they’re trying to reach.
• Communication Apps: Instant messengers and VoIP softphones are often paired with DID numbers to make the calling experience similar to calling on a traditional phone.
• Fax Machines: Fax machines can be paired with a PBX phone. Using the DID number, you can give the machine a direct number instead of using a central phone number with an extension.

 

Cloud-Based VoIP or On-Premises PBX?

Depending on your business’s goals and budget, we can help you understand the differences and make the decision between on-premises IP PBX (a business phone system installed at your office) and cloud-based VoIP (hosted at a data center). No matter which option you’re considering, we’ll work with you to conduct a telecom assessment and recommend the right package for your needs.

Toll-Free Numbers

With CCT Telecomm’s voice solutions, our team can expand your regional or national presence with custom business phone numbers and toll-free numbers. We make it easier for your customers to stay in contact with you while minimizing operating expenses. Not only are toll-free numbers more convenient, but they can make your company appear more professional as well.

Choose the Ideal Internet Phone Service for Your Business

Interested in partnering with the experts at CCT Telecomm? Contact us today to schedule a free business phone service audit, and we’ll clarify just how much money we can save your organization.